Privacy Policy

1. Scope

This policy applies to the CINKR website, its specialist desk pages, product and model pages, search features, and communications started through the contact methods shown on the site. It does not control the privacy practices of external websites or services that we link to.

2. Information you provide

When you contact CINKR, you may choose to provide your name, company, role, email address, phone number, country or region, business details, and the contents of your message. A quotation or product-matching request may also include technical information such as:

• controller, spindle, automation, or other product requirements;
• machine or router model, axes, software, interface, voltage, frequency, speed, and compatibility details;
• application, material, duty cycle, environment, dimensions, wiring, or performance targets.

Please avoid sending passwords, payment-card details, or information that is not needed for your inquiry.

3. Website and browser information

Our hosting or infrastructure providers may process ordinary technical request data, such as an IP address, browser and device information, referring page, requested URL, and access time, to deliver and protect the website.

Some features save limited information in your browser. Theme preference, reading history, and feed scroll position are stored locally using browser storage; this information is not sent to CINKR by these features. Your browser may also retain data according to its own settings.

4. How we use information

CINKR uses information you send to respond to questions, review technical requirements, recommend compatible products or models, prepare quotations, communicate about availability and support, and maintain business records. We may also use necessary technical information to operate, secure, troubleshoot, and improve the website, and to comply with applicable legal obligations.

5. Email, WhatsApp, and third-party services

The site may open your email application or WhatsApp when you select an inquiry button. Those services are operated by third parties and have their own terms and privacy policies. Information you choose to send through them may be received by CINKR and handled for the purposes described above.

We do not sell personal information or use it for behavioral advertising. We may share information only when needed with service providers that support hosting, communications, IT, logistics, professional advice, or legal compliance, or when disclosure is required by law. Such providers should receive only information reasonably necessary for their role.

6. Retention and security

We keep inquiry and technical information for as long as it is reasonably needed to respond, provide support, maintain appropriate business records, resolve disputes, or meet legal requirements. We then delete, anonymize, or securely archive it when appropriate.

We use reasonable administrative, technical, and organizational safeguards, but no internet transmission or storage system can be guaranteed to be completely secure.

7. Your choices and rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, restriction of, or a copy of your personal information, or to object to certain processing. You may also withdraw consent where processing relies on consent. To make a request, email info@cinkr.com. We may need to verify your identity and may retain information where the law allows or requires it.

8. Changes and contact

We may update this policy as the website, services, or legal requirements change. The “Last updated” date above identifies the current version. For privacy questions or an industrial inquiry, contact info@cinkr.com and include the relevant machine, model, or application details where useful.